Privacy Policy

Gawler & Barossa Skin Cancer Clinic Pty Ltd

Last Updates: 21/05/2026

1. Introduction

Gawler & Barossa Skin Cancer Clinic Pty Ltd ("we , "our" , "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you attend our clinic or interact with our services, including our use of clinical and booking software systems.

2. What Information We Collect

We may collect the following types of personal information:

a) Identification and Contact details

Name

Date of Birth

Address

Phone Number

Email Address

b) Health Information (Sensitive Information)

Medical history

Skin examination findings

Clinical images (including dermascopic images)

Diagnoses and treatment plans

Pathology results

c. Administrative Information

Appointment history

Billing and payment details

Medicare and/or Concession card details including DVA

d. Website and Online Booking Data

IP Address

Browser type and usage data

Booking details submitted via our online system

3. How We Collect Your Information

We collect personal information in several ways:

Directly from you (in person, phone, or online booking)

Through our website: www.gawlerbarossaskin.com.au

During consultations and clinical examinations

From third parties (e.g. referring doctors, pathology providers) with your consent

4. How We Use Your Information

We use your personal information to:

Provide medical care and treatment

Maintain accurate clinical records

Communicate with you about appointments and results

Process payments and manage billing

Comply with legal and regulatory obligations

Improve our services and patient experience

5. Software and Third-Party Systems

We use trusted third-party systems to deliver our services efficiently. These may include:

Derm Engine - for secure storage of clinical images and skin mapping
Best Practice - for electronic medical records and practice management
Best Health Booking - online booking platform - for appointment scheduling
These providers may store data securely on servers located in Australia or overseas. We take reasonable steps to ensure these providers comply with Australian privacy laws and maintain appropriate security safeguards.

6. Disclosure of Your Information

We may disclose your personal information to:
Pathology laboratories
Specialist doctors or healthcare providers involved in your care
Medicare
IT service providers and software platforms (as listed above)

We will not sell or rent your personal information to third parties.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unathorised access, modification or disclosure.

These steps include:
Secure electronic systems with password protection
Encrypted data storage (where supported by software providers)
Staff training in confidentiality and privacy obligations

8. Access and Correction

You have the right to request access to your personal information and request corrections if it is inaccurate or incomplete.
Requests can be made by contacting us using the details below.

9. Retention of Information

We retain medical records in accordance with Australian legal requirements, generally:
At least 7 years from the last patient contact
For children, until age 25 years

10. Cookies and Website Usage

Our website may use cookies and analytics tools to improve user experience and monitor website performance. You can adjust your browser settings to refuse cookies if preferred.

11. Complaints

If you have any concerns about how your personal information is handled, please contact us first so we can attempt to resolve the issue.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

Gawler & Barossa Skin Cancer Clinic
34 Main North Road, Willaston SA 5118
Ph: 08 7557 9611
Website: www.gawlerbarossaskin.com.au

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or at our clinic.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.